Support
Need help with Vinia? Vinia is operated by CrawlSense. Start with the answers below or contact us directly: we read every message and aim to reply within 2 business days.
Contact us
Email our team at support@crawlsense.ai and we will get back to you, usually within 2 business days.
Email support@crawlsense.aiManage or cancel your subscription
Vinia Premium is billed through Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and select Vinia to change or cancel your plan. Access continues until the end of the paid period.
Delete your data
You can delete any wine from your journal or cellar, and you can delete your account and all associated data in the app under Settings → Delete account. This works for both anonymous and Sign in with Apple accounts. Prefer that we do it? Email support@crawlsense.ai from your account address and we will delete your data within 30 days.
How wine analysis and your photos work
When you scan a wine label or wine list, the photo and any text are sent to Anthropic (Claude API) to identify the wine, describe the taste profile and suggest food pairings. Under our agreement, this data is not used to train AI models. Wines you save are stored on Google Cloud in the European Union, and you can delete any wine photo or your whole account at any time. See our Privacy Policy at /vinia/privacy for full details.
Frequently asked questions
How accurate are the wine analyses?
Vinia gives a fast AI-based estimate of a wine's taste profile, region, pairings and value from the label or menu text. It is guidance, not a guarantee — results include a confidence level and wine is inherently subjective. Vinia is not a substitute for professional sommelier or oenological advice.
Can Vinia scan restaurant wine lists?
Yes. Point the camera at a printed or digital wine menu and Vinia will identify the wines listed and show you the AI verdict for each one so you can order with confidence.
What is Vinia Premium?
A monthly subscription that unlocks unlimited scans, the full tasting journal synced across your devices, the cellar manager with drink-by reminders and the AI sommelier coach. You can cancel anytime.
How do I cancel my subscription?
Subscriptions are billed through Apple. Manage or cancel anytime in your Apple Account Settings; your access continues until the end of the paid period.
Can I delete my data?
Yes. You can delete any wine from your journal or cellar, and you can delete your account and all your data in the app under Settings → Delete account. This works for both anonymous and Sign in with Apple accounts. You can also email support@crawlsense.ai and we will delete your data within 30 days.
Is Vinia suitable for all ages?
Vinia is rated 17+ and is intended for adults of legal drinking age in their jurisdiction. Vinia does not sell or facilitate the purchase of alcohol. Please drink responsibly.